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Jagenberg Group
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Integrated Technology for Textile Wet Processing
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Lifecycle Service
Customer Feedback Form
Customer Feedback Form
Feedback
Feedback Date
*
Your Name of Company
*
Email
*
Project No
*
Machine Name
*
Name of Kusters Calico Service Engineers who came for machine installation:
*
Name of Customer Representative filling this form
Designation of the Representative
*
Kusters Calico is striving hard to improve the Products and Customer Care Services, hence we would request you to kindly rate us on the below parameters to enable us look into where further improvements are required. It would take hardly 2 minutes of your valuable time and this report would be directly sent to MD of Kusters Calico.
1. Were our service engineers punctual in reaching your factory every day ?
*
Yes
No
2. Were the service engineers knowledgeable enough to carry out the work ?
*
Yes
No
3. Were the service engineers courteous enough during their stay ?
*
Yes
No
4. Were our service engineers carrying the order confirmation, layout drawings etc ?
*
Yes
No
5. Do you agree our service engineers did good job during machine installation ?
*
Yes
No
6. Have our service engineers given good operational training to your operators ?
*
Yes
No
7. Have our service engineers given good maintenance training to your engineers ?
*
Yes
No
8. Would you like to take the services from the same service engineers in future ?
*
Yes
No
9. Are you satisfied with the design & technology of the machine ?
*
Yes
No
10. Has our sales manager explained you the complete technical specifications of the machine properly ?
*
Yes
No
11. Are you satisfied with the machine aesthetic ?
*
Yes
No
12. Are you satisfied with the overall quality & performance of the machine ?
*
Yes
No
13. Would you give good reference of our machine to other customers ?
*
Yes
No
14. Any other point you would like to specify
*
Don't fill this field!
Company
About us
History
Jagenberg Group
Value Innovations
Customer Advantage
Client List
Manufacturing Facility Details
Machinery
Integrated Technology for Textile Wet Processing
Converting Machinery
Lifecycle Service
Upgradation
Digitization
Customer Feedback Form
Roller Service
Sustainability
Career
Unbox the future with us
Why Jagenberg Group?
Find job vacancies
Magazine
Contact
Newsroom
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